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Reservation Agent

Company Name: Citymax Hotels UAE
Employment Type:Full Time
Location: Dubai
Experience: 1+ years
Degree: Diploma
Nationality: Any
No. Of Vacancies:1
Job Description:
Supports the smooth running of the central reservations department, where all aspects of the guest journey and experience are delivered to the highest level
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Delivers on plans and objectives where reservations initiatives & hotel targets are achieved
Builds and maintains effective working relationships with all key stakeholders (e.g.: sales and front office)
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Knowledge, Skills & Experience
Education Intermediate or hospitality diploma or equivalent
Tech Experience Opera PMS.
– Required Microsoft Office
– Required CRS: TravelClcik – Preferred
Others Minimum one-year reservation experience
Excellent interpersonal and communication skills
Speak, Read and Write English. Arabic will be preferred
Team player and accustomed working in high pressure environment.