Housekeeping Order Taker
|Company Name:||Tryp by Wyndham|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
Must possess outstanding guest services skills, professional presentation, and sophisticated communication skills.
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Answers the telephone as per TRYP Standard.
Responds promptly and politely to any requests from guests. Details to be logged in the logbook and convey the same to relevant colleagues.
To review logbooks for special requests and instructions.
To keep track of all room status: OOO, OOS, VC, OCC, VD & Q-rooms.
To update room status whenever required.
To coordinate VIP rooms, make-up rooms and rush rooms.
Liaise with Front Office, Guest Relations and Team Leaders regarding VIP arrivals and special guest requests.
To liaise with the Guest services department in organizing of babysitter requests.
To ensure all guest requests special/extra items and services are delivered to the rooms promptly.
To keep a track of critical situations such as back-to-back rooms, coordinate with relevant Supervisors and Guest services personnel.
To ensure all movements of rooms colleagues are recorded in the daily allocation sheet.
Ensures throughout the day that rooms are regularly updated to the correct status.
To monitor the issuance of various keys: Master keys, Floor master keys, Pantry keys and mobile phones.
Distributes keys to housekeeping attendants in timely manner of their shifts.
Receives worksheets and keys from housekeeping attendants at the end of their shift.
Checks the key cabinet at the end of each shift to ensure that all keys allocated to housekeeping are accounted for, as well as mobile phones.
To ensure that the notice board is always updated correctly.
To ensure show rooms are always available.
To coordinate with the Supervisors and ensure that the current room statuses are always updated in the system.
To inform Security of any emergencies brought to Housekeeping attention.
To report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behaviour of guests or colleagues to the housekeeping senior on duty.
To update and maintain the daily mobile phone tracking sheet accurately.
To liaise with the Engineering Supervisors and action the critical maintenance in rooms and public areas.
Desired Skill & Expertise
At least 1- 2 years of experience in a similar role at a 4/5* property.
Excellent communication skills in English.
Knowledge of Opera. Strong Computer skills, Microsoft Office.
Passion for delivering exceptional levels of guest service.
A warm personality and positive work attitude.
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.