Front Office Supervisor
|Company Name:||Meliá Hotels International|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|To assist in the administration and management of the daily operation of the Front of House departments which include the Reception Agent, Concierge, Runner, Doorman, and Valet; ensuring guest satisfaction and maximum customer care through efficient and courteous service, to the required standards of the hotel. |
Keeps abreast of the newest trends and innovations in the industry. Maintains an awareness of competitor activity and best practices
Takes a proactive approach to maximizing the efficiency of the department assuring the standards of quality are as expected. Plans with time in advance all the required actions, tools, and manning in order to guarantee a smooth operation of the department.
Is a valid communicator via email and also verbally with the guests, associates, including managers, as well as with the concerned authorities.
To cover the Night Manager when He/She is not on duty.
Be familiar with the functions of the day and assist with the arrival of VIPs.
Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
To become an ambassador for the Hotel at any time you would be representing the company.
Conduct ongoing training with existing team members and ensure that new team members are certified as required.
Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients.
Conduct performance appraisals of designated staff as required.
– Oversee all aspects of such guests’ visits with the Aura Experience Team(s) ensuring that:
– their accommodation is ready on arrival, assigned from the day before if the availability allows
– accommodation is serviced to the very highest standard for arrival and reporting any shortfalls to the Housekeeping Manager
– The correct amenities with correctly addressed welcome card is delivered in advance of arrival and thereafter maintained on a daily basis.
– any arrangements for these guests are followed up and actioned.
Meet Group Co-ordinators/MICE Organizers maintaining contact with them throughout their visit and ensuring their needs are anticipated and the operation runs smoothly.
Co-ordinate all group requests and needs with the relevant Departments/Managers.
Ability to understand and exceed guests’ expectations and needs.
Ability to work without supervision, polite and helpful to both colleagues and guests, receptive to feedback, good communication skills, friendly, enthusiastic and a willingness to learn.
What benefits do we have for you?
If you love to travel, Melia Hotels International is the place to work. We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.
At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!
Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.