Service Reception Supervisor
| Company Name: | Al Futtaim Private Company LLC |
| Employment Type: | Full Time |
| Location: | Abu Dhabi |
| Experience: | 3-5 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Overview of the role To Ensure courteous and professional handling of the customer during the latter’s visit to Lexus workshops to guarantee Customer Satisfaction and Retention. What you will do • Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction. • Ensure high level of Customer Satisfaction for customer Retention and business development. • Carry out pre-booking of vehicles for Service to ensure proper workshop loading. • Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands. • Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers. • Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Required Skills to be successful • Ability to provide outstanding customer service • Ability to maintain strong administration and presentation skills • Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees. • Ability to operate all equipment necessary to perform their job. About the Team The team is a group of 8 , highly motivated, collaborative and fun .All of them will be reporting to the reception supervisor who will be reporting to After Sales Manager . What equips you for the role • Bachelor’s degree/University degree or equivalent experience • Minimum Experience: 3 to 5 years of experience in automotive industry or similar role. |
