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Service Reception Supervisor

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: Abu Dhabi
Experience: 3-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Overview of the role
To Ensure courteous and professional handling of the customer during the latter’s visit to Lexus workshops to guarantee Customer Satisfaction and Retention.
What you will do
•    Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
•    Ensure high level of Customer Satisfaction for customer Retention and business development. 
•    Carry out pre-booking of vehicles for Service to ensure proper workshop loading.
•    Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.  
•    Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
•    Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.

Required Skills to be successful
•  Ability to provide outstanding customer service
•  Ability to maintain strong administration and presentation skills
•  Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
•  Ability to operate all equipment necessary to perform their job.
About the Team
The team is a group of 8 , highly motivated, collaborative and fun .All of them will be reporting to the reception supervisor who will be reporting to After Sales Manager . 
What equips you for the role
•    Bachelor’s degree/University degree or equivalent experience
•    Minimum Experience: 3 to 5 years of experience in automotive industry or similar role.