Event Services Associate
| Company Name: | NYU Abu Dhabi |
| Employment Type: | Full Time |
| Location: | Abu Dhabi |
| Experience: | 2+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Position Summary UAE Nationals are encouraged to apply New York University Abu Dhabi (NYUAD) seeks to appoint an Event Services Associate. Key Responsibilities: Event, Customer Service and Member Services Administer incoming phone calls and assist with ticket bookings for both patrons and members Support the establishment of a Member hotline, which will further develop into support for our sponsors and corporate clients Support the resolution of general inquiries to The Arts Center, providing customers with information about content, logistics, pricing and show schedules Facilitate the preparation and sending of show reminders, audience warnings, and other show information Assist customers with purchase decisions Maintain knowledge of services currently available to members Understand and relate purchasing policies to customers. Collect complete and accurate data from customers Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner Guide and support membership sign up, promotion and troubleshooting of member issues Maintain quality database entry practices when completing regular database maintenance projects, to include membership database Maintain and further develop member services to support retention Deliver membership services meeting targets and strategies Box Office Process phone and in person orders using box office system based on Seat Advisor and maintain information in the CRM Follow proper cash handling procedures and reconcile daily transactions Resolve customer conflicts with guidance from supervisor Administer selling for all shows and monitor all customer inquiries and complaints Provide feedback in regards to customer entertainment preference and purchasing habits Organize Box Office supplies Monitor and process all ticket orders on phone and email and coordinate with manager to complete requests Assist with night of show walk up sales and will call distribution Front Of House Assist with Front of House set-up including but not limited to: coordinating signage, checking cleanliness of venues, ticket distribution, checking brochure supplies, welcoming and assisting guests, communicate production elements (run time/late seating procedures) and ensuring the house rules are adhered to Assist in the delegation of duties to ushers prior to a show Assist during events/performances When necessary, create post-show reports that outline performance activities, final house count and any notable events Contribute to the environment of the box office in a manner that is conducive to customer service, sales promotion Troubleshoot night of show customer issues in a professional manner as part of the Front of House Team Welcome patrons, check ticket stubs, usher patrons to seats and act as the point of contact for inquiries Seat latecomers and patrons returning to their seats during the performance To usher inside the auditorium, upholding and enforcing all House, Health & Safety, and fire evacuation policies and procedures – ensuring that the patron experience is both enjoyable and safe Marketing Coordinating with the marketing to draft and send pre-show email reminders to audience members Managing and uploading audience data to Mailchimp Sending show specific post-show email surveys to audience members and sharing findings that can be used to refine our approach/strategies Conceptualizing pre-show/post-show activations to increase audience engagement in the venue Preparing language and script guidelines for online audience engagement during online shows Other Event Services Work regular weekly shifts, including days and evenings, and weekends as assigned Prospective rental client engagement including conducting tours of facilities and capturing client requirements for bookings to support the preparation intake documents Support event setup and strike, and work in conjunction with other teams to deliver a variety event services Support patron services, registration, FOH and event coordination for “Off the Stage” outreach events Supervise and train volunteers used in support of events/productions. Maintain a supervisory presence for assigned events. Explain procedures for emergency situations, seating, holds and reserved seats. Explain patron services and policies To ensure the public areas, foyer, auditorium and toilets are presentable at all times by engaging with cleaning services and maintenance staff Provide support for and work in collaboration with The Institute, Art Gallery and other Vice Provost business units to manage and execute departmental audience and event services for general operational, programming activities, events and initiatives, as required Other customer service duties as required Qualifications Required Education: Minimum of one-two years’ experience in Front of House, events, Customer Services and/or in a hospitality role Preferred Experience: Experience with client services within a cultural setting Experience with working with events or projects. University experience is a plus Excellent written, verbal, and customer service communication skills. Experience working with the public in a positive, proactive, and friendly way. Ability to work independently, resolve conflicts, and make informed, on-the-spot decisions History experience in a role at a large performing arts center or major international festival is preferred Excellent record-keeping, organizational, and multi-tasking skills |
