Credit Control Executive
| Company Name: | DHL Worldwide Express (Dubai) LLC |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 2-5 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 Global Ranking at #4! Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. ABOUT THE ROLE A Credit Control Executive actively manages and coordinates credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner. YOUR TASKS To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer To contribute knowledge and expertise toward resolving reoccurring billing issues To maximise collection effectiveness from all customers in a timely and professional manner To maintain efficient records of collection activities To drive debt collection, involve in customer interactions (incl customer visits as deemed necessary) To coordinate resolution of sales and customs disputes according to escalation procedures To identify cheque and electric bank transfer allocation issues and coordinate rectification with responsible team To contribute knowledge and expertise toward resolving reoccurring billing issues To monitor credit accounts and report delinquent customers to Team Leader for review and action To monitor credit limit of accounts and ensure proper action is taken To coordinate master data, billing and collection issue resolution with internal and external customers as deemed necessary and in coordination with team leader and supervisor YOUR PROFILE Effective communication and conversational skills High customer focus and service orientation Advanced MS office knowledge Intermediate Presentation skills Previous Collection experience is preferred Bachelors in Commmerce / Accounts |
