Call Center Agent
| Company Name: | Confidential Company |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 2-3 years |
| Degree: | High School |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| They are looking for a Call Center Agent to join the team. Responsibilities: Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone Convert inbound inquiries into assessments or registrations. Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers. Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone. Respond to all queries. Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments. Plan the booking of lessons. Contact all leads and inquiries received, for the pre-opening of new branches. Meet and exceed all pre-defined targets and KPIs within the set timeframes. Qualifications: High school diploma or equivalent Proficient in relevant computer applications Proficient in English Language 2-3 years of experience in a call center environment Knowledge of customer service practices and principles Excellent data entry and typing skills Experience in tele-calling. Superior listening, verbal, and written communication skills Ability to handle stressful situations appropriately |
