Business Solutions & Operations Manager – Skywards Infinity
| Company Name: | The Emirates Group |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 5+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Job Purpose Manager, prioritise, and deliver key initiatives aligned to the department’s strategy. Monitor and proactively drive foundational improvments on the Loyalty Platform. Manage the business support and oeprations team to ensure Skywards business continuity. To design, develop and scale the Skywards Infinity platform that will connect local members in strategic markets to local lifestyle partners, across a number of verticals. The platform will provide members with an opportunity to earn and burn everyday in a seamless way, and will provide the partners with an effective channel to engage with members. Work in close collaboration with the Partnerships Team to ensure platform meets the requirements of the business development and partnerships strategy. Job Outline: Responsible for the end-to-end delivery and management of key strategic projects and initiatives. Collaborate with department Heads, IT and supplier partners to ensure successful implementation of Skywards initiatives in line with the department’s future direction and strategy, ensuring optimal return on technology investments. Innovate, identify, and recommend industry best practices with regards to automated business processes as well as proactively seek, validate, and collate the current & future process/ technology needs of Skywards, resulting in improved efficiency, cost reduction and customer experience. Manage programme budgets, control costs and implement solutions to ensure the programme delivers within set commercial objectives and adheres to security and privacy compliance requirements. Monitor internal performance measures to ensure programme deliverables are on track Support the portfolio management and project governance of a broad range of initiatives Ensure prioritisation, cross-functional bridging, and visibility of Skywards initiatives through strong stakeholder management and communication. within the Skywards department and the wider Emirates organisation. Manage and coach a team of delivery leads to ensure on-time and within budget delivery of all strategic initiatives in line with agreed objectives and requirements. Champion collaboration, technology enabled innovation, and Skywards participation in Emirates’ activities around core business transformation and innovation. Manage the business support and operations team to ensure Skywards business continuity. Qualifications & Experience Qualifications: Degree or Honors ( 12+3 or equivalent) Qualification and exposure to IT or Project Management preferred. Experience 8 + years e xperience in the travel industry with at least 5 years specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme in any domain). 5+yrs in using Agile Project Management methodologies for delivering projects & initiatives Knowledge/skills: Experience in delivering complex/cross functional projects Excellent stakeholder and vendor management Cross functional work experience, leading through influence Ability to develop business cases, and a good understanding of ROI and other key performance metrics Excellent written and spoken English. Experience in using complex data sets to derive commercial insights and improve revenue performance in a loyalty or commercial role Additional Skills Desired: Experience working with B2C digital solutions, be it marketing, financial payments solutions, decentralized financial technologies, etc Leadership Role: Yes |
