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Aftersales Manager – Electric Vehicles

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: UAE
Experience: 5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Overview of the role:
To drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.
What you will do:
Establish EV Retail Customer Service setup with Network and relevant stakeholders
EV Value Chain enhancement products search and implementation 
Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining
Hold regular MFRs with Branch Account Managers to understand and optimize Branch P&L
Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.  
Required skills to be successful:
Knowledge of Automotive dealer / distributor business processes
Aftersales EV brand experience 
Ability to lead change processes
About The Team:
The role will report to Dealer Principal and this position interfaces with various stakeholders including Workshop Manager, Service Advisors, Technicians and Senior Management
What Equips You For The Role:
Bachelors or Master Degree 
5 years in aftersales role at managerial level (preferably EV brand)