|Company Name:||Days Hotel by Wyndham Dubai Deira|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
The role holder will contribute to the performance of the hotel by implementing the sequence service to ensure guest satisfaction. The F&B team member is responsible for taking orders and ensures that customers are enjoying their meals. He/she takes action to correct any problems and communicates with customers to resolve complaints, and ensuring proper bread/food and beverage serving and clearing according to set procedures and utmost hygiene standards.
Opening & closing procedures
Follow the opening and closing checklist
Clean and polish the restaurant’s equipment, glassware, crockery, cutlery and chinaware using the defined methods to guarantee proper maintenance.
Ensure proper cleanliness and organization of all work areas to facilitate customer service.
Checking condiments expiry date prior to cleaning and replenishing the ones on the tables and counting the dirty table linen and placing them in the laundry basket.
Arrange the mis en place on the side stations as per the checklist.
Tables, chairs and baby chairs are clean and well balanced.
Floors and surrounding fixtures are clean.
Chairs are placed neatly under the tables.
Sweetener containers are full and clean.
Salt & pepper shakers are full and clean.
Windows, walls, and ledges are clean.
Follow the procedure on how to report maintenance issues.
Follow the procedure on how to report Lost and Found.
Follow the Cashiering procedure.
Ascertain that all dishes on the buffet table are sparkly clean and spotless.
Keep a constant check on buffet items to ensure that no “run out” situations arise.
All food items must be labeled correctly.
Correct and appropriate service utensils to be used according to the dishes.
Break down the buffet table at the end of the lunch or dinner time and ensure that all items are taken back to the kitchen area.
Clean and sanitize buffet sections according to set instructions.
Communication & interaction
Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure smooth running of operations.
Make sure the staff is providing a friendly, professional and timely service at all times and report immediately any discrepancies/customer complaints to the Manager on duty.
Assist in the induction training of new employees.
Sequence of service
Greet customers with a smile upon their arrival or when seated.
Arrange table set-ups before and after each customer according to the hotel set standards.
Prepare and sell cocktails, coffee and tea drinks by following prescribed recipes and preparation techniques.
Present customers upon arrival with the menu, assist in their item selection, take orders and serve food and beverage in a timely manner.
To be active on the floor, interact with the customer and check their satisfaction.
Bid farewell for the customers while leaving the restaurant.
Obtains and maintains knowledge of all menu items.
Makes sure breadbaskets are available and clean.
Process payment transactions by collecting payment (through cash, check or electronic card), making change, and handing out receipts as per standard procedures.
Maintain knowledge of current sales, policies regarding payments and security practices, in order to ensure policies are adhered to at all times.
Open/close cash registers on a daily basis, count money, ensure cash control is maintained, perform handover when applicable and report any discrepancy.
SKILLS & COMPETENCIES
Change and Adaptability
Driving and Achieving results
CERTIFICATION & EDUCATION
High School Degree
1-2 years of experience in customer service in a similar role
Fluency in English; Arabic is a plus