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Team Leader, Order Fulfilment

Company Name: Getinge
Employment Type:Full Time
Location: Dubai
Experience: 3-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Position Objective:
The incumbent leads a dedicated team of Order Fulfilment Executives and provides effective and efficient customer service to all internal and external Getinge Group Middle East customers by utilizing excellent, in-depth knowledge of company products, sales policies and procedures and shipping methods and terms.
Essential Duties and Responsibilities:
Lead and supervise a team of dedicated Order Fulfilment Executives
Develop an understanding of customers’ needs and take actions to ensure that such needs are met.
Ensure the team follows customer service processes; from order entry to the delivery of goods
Monitor the team for the achievement of the best results as per the set KPIs
Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/ or Finance Department
Determine best solutions for the issues, if any, escalated by the customers
Provide backlog analysis and ensure accuracy of data provided to customer service manager and /or Finance team for forecasting process
Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations
Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures
Process credit / debit notes for customers
Compute prices, discounts, commissions and shipping charges as required.
Prepare quotes, invoices and delivery orders through Company’s ERP systems (SAP, CRM) in a timely manner.
Prepare shipment documents and forwards to the customers
Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end
Coordinate with project coordinators to ensure that the documents are followed according to the contract
Ensure regulatory and quality compliance as per Getinge Group polices and applicable local regulatory laws
Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.
Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments
Provide absence cover to other members of the team

Qualification (Knowledge, Skills and Abilities):
A Bachelor’s degree in business administration or equivalent; and 3 to 5 years of related experience and/or training; or equivalent combination of education and experience
Team Lead experience in customer service, sales and/or logistics
Good communication skills; fluent in spoken and written English. French and Arabic would have an advantage
Working experience of SAP, CRM and INCOTERMS
Ability to read, analyze and interpret insurance terms, custom regulations and letter of credits
Experience in dealing with Global inspection Companies such as BVI, Cotecna and Intertek
Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and other stakeholders
Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata and percentages
Ability to apply concepts of basic accounting
Ability to solve practical problems and deal with a variety of concrete variables
Ability to interpret a variety of instructions furnished in written, oral or schedule forms
Skill and ability to operate a computer and work extensively with EXCEL, WORD and OUTLOOK
Skill and ability to organize and prioritize work, and meet deadlines