HomeUAEAbu DhabiTeam Leader

Team Leader

Company Name: Gulf Marketing Group
Employment Type:Full Time
Location: Abu Dhabi / Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
About GMG
Gulf Marketing Group is one of the Middle East’s leading, family-owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education, and technology.

About the Role 
The role holder is responsible for managing day-to-day store operations of the store by implementing company policies and procedures, and driving commercial performance of the store for the purpose of achieving store objectives.

Core Responsibilities:
Manages day-to-day operations of the store to ensure store operations objectives are achieved
Greets customers and describes product features and benefits; demonstrates the use and handling of the product
Educates clients on brands quality standards and specifications
Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
Resolves customer complaints and responds to comments in a timely and professional manner
Maintains proper loss prevention standards and ensure compliance with cash handling and theft of products
Implements in-store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelines
Implements seasonal and sale layouts in the store to ensure brand specific merchandising standards are consistently delivered across the store
Ensures all products are price tagged and bar-coded before display
Ensures correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Ensures all stock administration (stock count, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
Ensures awareness and vigilance at all times of security in the store without any negligence
Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all time
Assists merchandiser and/or store manager in product placement and arrangement
Maintains a detailed knowledge of the merchandise/ products stocked in the store
Ensures effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance in the store
People Management:
Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement