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Supply Chain Management & Customer Service Coordinator

Company Name: Clariant Mining Solutions
Employment Type:Full Time
Location: Dubai
Experience: 3+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Clariant Mining Solutions is a trusted global provider of specialty chemicals for mineral processing, with a focus on creating value by improving metallurgical performance for our customers. We offer customized solutions for the end-to-end mining process, including innovative technology in froth flotation chemistry and emulsifiers for explosives.
We are now looking for a Supply Chain Management & Customer Service Coordinator, to join our new team in Dubai that has been set up to support the growing importance of both the region and the market for Electrification and Decarbonization minerals

Manage operative interfaces to the customer other than covered by sales, customer support, or key account management. 
Ensure efficient and consistent, international customer service in compliance with the applicable guidelines
The processing and coordination of all customer concerns regarding orders, availability, price, and complaints, import and export
Order entry, monitoring of delivery dates and delivery processing of current orders and ensuring a proactive flow of information to external and internal customers
Participate in the demand planning process for defined customers.
The handling and coordination of logistics or product-specific inquiries and problems
Manage investigations of product quality problems, resolve root causes, assemble, and analyze data and implement corrective action to reduce or eliminate the cause.
Provide supply chain analysis to support productivity improvements and supply chain project efforts.

You will hold a degree in business administration, supply chain management, or similar
You will have at least 3 years of experience in a customer service or supply chain function, ideally within a similar industry
You have excellent communication skills and are fluent in English, Arabic, and French
Strong digital literacy, analytical abilities, and attention to detail are required to complete reports and manage data.
Prior experience with SAP and sophisticated Microsoft Excel skills are required.

Our Offer
High performing and motivated global team environment with state-of-the-art application development methodology
Exciting innovation portfolio with the potential to make an impact in the electrification and decarbonization value chain
A very interesting, diverse, and challenging range of tasks
Attractive and performance-based compensation and the social benefits of a modern global company

Clariant is a focused, sustainable, and innovative specialty chemical company based near Basel in Switzerland. Last year the company recorded CHF 3.8 billion in sales for its continuing businesses, harnessing the talents of its 13 000 employees across 40+ countries. Clariant’s portfolio is optimized for future growth, with a focus on three business areas: Care Chemicals, Catalysis and Natural Resources. We believe that our growth is all about our customers and their success. Investment in innovation capabilities and developing an inspiring environment for courageous and determined minds are therefore key to reaching our goal. Join us and help create sustainable value through chemistry for customers all over the globe.