Student Affairs Assistant
|Company Name:||Abu Dhabi School of Management|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|The position of Student Affairs Assistant is the first point of contact for students, staff and visitors to the School and is responsible for providing information and directing customers to the appropriate Unit or individual. In addition, the role provides administrative support to the functions of the Student Affairs Unit. The position is customer service centric with administrative functions performed promptly and accurately.|
Greeting visitors in person, or on the telephone; answering or referring enquiries to relevant Units or individuals.
Responds to or directs email enquiries within appropriate timeframes.
Takes messages and passes on details to relevant Unit/individual.
Directs visitors by maintaining employee and Unit contact details and office locations.
Maintains a safe and clean reception area.
Ensures printed collateral is available for visitors.
Maintains continuity amongst the Unit by documenting and communicating actions and needs.
Maintain student records and files through scanning and uploading documents, filing, storing and protecting student information.
Using the School’s Student Information System (SIS) ensure data entry is completed with accuracy and timeliness.
Identify and communicate ways in which the records management system can be improved.
Develop and review internal procedures for tasks for which the position is responsible for. Provide secretarial support as required by preparing and distributing agendas and taking minutes.
Order stationery for the Unit, ensuring supplies are available.
Assist with projects by carrying out research and providing support as instructed.
Support and participate in student life-cycle events as required, such as orientation, enrolment and graduation.
Contribute to the development and implementation of policies and procedures related to student administration.
Demonstrate exceptional customer service.
Performs other related duties as assigned by the Director.
Demonstrated excellent communication, interpersonal and public relations skills.
Appropriate tertiary qualifications or experience in a similar setting.
Fluent in written and spoken English and Arabic.
Understanding of and commitment to superior customer service principles.
Accurate data entry and software experience with working knowledge of Microsoft Office applications and ability to learn new systems.
Capable of handling complex / problematic enquiries diplomatically.
Ability to interpret and convey to students ADSM policies, procedures and guidelines.
Excellent interpersonal and communication skills.
Ability to manage time in a busy and fluctuating workload environment.
Ability to work independently or cooperatively as part of a team. Able to maintain confidentiality.