Shopping Experience Manager
|Company Name:||Al Futtaim Private Company LLC|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|Overview of the role|
Reporting to the Customer Relations Manager, this Assistant Managerial role is responsible for building and retaining a long-lasting relationship with new and existing customers in a multichannel retail environment by:
Understanding customers’ needs and translating them into implemented commercial solutions
Securing the foundation for an inspiring, joyful, welcoming, and family-friendly atmosphere that creates trust in the IKEA Brand before, during and after their visit
Using customer insights to improve customer satisfaction
What you will do
Contribute to the creation and operational implementation of the local customer relations’ action plan.
Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience in a multichannel retail environment
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
Create the emotional conditions for a positive meeting with visitors and customers.
Implement and follow up with “ways to shop” in your unit and ensure that it fulfils its purpose.
Provide a family-friendly environment that converts more visitors to happy customers.
Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
Ensure “First Time Right” mind set is secured with internal and external stakeholders.
Provide input, ensure execution, and follow up on the service agreements and contracts with internal/external stakeholders to secure operational excellence according to business needs.
Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience in line with the Commercial Review requirements.
Support proactively with customer insights to generate business and functional improvements with relevant stakeholders.
Actively communicate department goals and KPIs and perform regular evaluation with the team
Required Skills to be successful
Good planning, organizational and prioritization skills
Strong and excellent attention to detail
Results-orientated, with the ability to drive and deliver the implementation of new ideas
Excellent working knowledge of MS Office
A high level of customer focus and the ability to understand customers’ needs
What equips you for the role
2- 3 years’ experience in the Retail
Bachelor’s degree holder