Service Reception Manager
|Company Name:||Al Futtaim Private Company LLC|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|Overview of the role|
We are currently looking for experienced Reception Manager to work for Al Futtaim Motors – Toyota & Lexus in Dubai. The main responsibility of this role is to provide a supervisory management function for all Service Advisors. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service.
What you will do
Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
To adhere to all departmental procedures
Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.
Required skills to be successful
Minimum 2 years of Reception Supervisor/ Manager experience in the automotive
Experienced in managing the operations on a day-to-day basis
Experienced in managing a team of 10-15 staff
Excellent MS Office skills and SAP knowledge is an added advantage
About the team
The role will report to the Aftersales Manager, and you will be working in a busy workshop environment wherein you will be dealing liaising with the workshop team, and to be on hand to answer any queries from other departments and customers.
What equips you for the role
Degree in Mechanical Engineering or any technical automotive related field
2-3 years’ recent experience as a Reception Supervisor or Manager in the automotive industry
Ability to communicate effectively and must have a strong analytical, communication and inter-personal skills alongside with supervisory competence
Problem solving & leadership skills & can lead changes in the workplace
Arabic speaking is value added