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Service Manager

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: Dubai
Experience: 5+ years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
Overview of the role
We are currently looking for experienced Service Manager to work for Al Futtaim Global Aftersales in Dubai. You will be ensure that the Al-Futtaim Auto Center adds value through operational efficiencies. You will deliver customer excellence, with the aim of being the Auto Center of choice for all makes/all models vehicles from 3 to 12 years plus.
You will also runs an efficient and profitable Auto Center through productive staffing, cost controls, achievement of objectives and the maintenance of all service records.
 
What you will do
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Handles customer complaints immediately and according to operational guidelines
Ensures that customers’ service files are up-to-date and readily available for reference
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
Forecasts and sets clear goals and objectives for the Auto Center and strives to meet them. Maintains reporting systems required by general management
Plan, direct and supervise all aspects of the Auto Center operations including the allocation of all jobs to appropriately skilled technicians.
Manage working patterns to ensure sufficient available hours that are fully aligned with the Auto Center work loading. Monitor and manage the Auto Center utilization and efficiency to the desired KPI’s
Prepares pricing guides and maintenance menus for frequent labour operations
Develops and implements a marketing plan which promotes new and repeat business.
Monitors and controls the performance of the Auto Center using appropriate reports, management systems and surveys
Oversee service and repair works to ensure all work conforms to RTA roadworthiness standards
Accurate & fair compilation of annual & mid-term associate appraisals for all direct reports, in accordance with company policy
Carry out a structured documented final inspection of all completed Auto Center services and repairs and on-going maintenance prior to handover of vehicles to the customer 
Control the issue of spares parts on a daily basis, ensuring all issues are recorded on the appropriate service/repair order, communicating with the correct channels to ensure the necessary replenishment of stock. 
 
Required skills to be successful
Detailed knowledge and understanding of the automotive industry in terms of service, parts and parts sales. 
Minimum of 5 years’ experience in Automotive Management.
Knowledge of balance sheet, profit & loss, cash flow and standard business metrics. 
Excellent English communication skills
 
About the team
The role will report to the Regional Manager in the development of strategic plans for the business that increase the retention of customers via exceptional levels of customer satisfaction. 
 
What equips you for the role
Diploma or Bachelor of Automobile /Mechanical Engineering and Business Management specialization
Ability to read, analyses, and interpret technical journals, financial reports, and legal documents.
Ability to effectively present information to top management.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Valid UAE Driver’s License 
Arabic speakers are added advantage