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Service Leader – Bar Captain

Company Name: Shangri-La Dubai
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
Shangri-La Hotel, Dubai
The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world’s most dynamic cities.
 
Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai.  It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai’s popular beaches.
 
The hotel’s 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.

As Service Leader – Bar Captain, we rely on you to:
Maintain the effective bar service and operation while maintaining  a high level of team spirit (or team cohesiveness)
Interact and engage with  guests and maintains high quality service standards
Handle guest complaints effectively and professionally
Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.  
Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant 

We are looking for someone who:
Demonstrate perfect knowledge of beverages
Has a passion for Food & Beverage
Loves interacting with guests 
Believes in teamwork 
Communicates with fluency in English (as well as the local language)
Preferably has experience working in either a luxury lounge and bar in a 5* hotel background
A self-starter and a team player 
Enjoys being challenged