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Service Advisor

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: Dubai
Experience: 3-5 years
Degree: Diploma
Nationality: Any
No. Of Vacancies:1
Job Description:
Overview of the role:
Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop.  Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
What you will do:
Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
During service:     Follow-up to ensure timely delivery of the vehicle to customer.
Post service:    Check performance and repair quality of car.
Between Services:    Ensure customer is reminded about the next service due.
Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
Ensure equally clear and concise communication with foreman regarding job.
Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.
Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
Required skills to be successful:
Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
Technical knowledge provides up-to-date technical information in response to customer inquiries.
Excellent customer service, willing to go the extra mile.
Strong English communications skills, Arabic speaker an added advantage!
About the team:
The role will report to the Reception Supervisor and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis. 
What equips you for the role:
Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
A broad based knowledge to service as a reliable consultant is essential for this role.