Service Advisor
| Company Name: | Al Futtaim Private Company LLC |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 3-5 years |
| Degree: | Diploma |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Overview of the role: Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence. What you will do: VEHICLE RECEPTION: Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests. VEHICLE DELIVERY: Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out. FOLLOW-UP: During service: Follow-up to ensure timely delivery of the vehicle to customer. Post service: Check performance and repair quality of car. Between Services: Ensure customer is reminded about the next service due. COMMUNICATION: Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Ensure equally clear and concise communication with foreman regarding job. TECHNICAL DECISION MAKING: Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle. ESTIMATION: Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required) Required skills to be successful: Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership. Technical knowledge provides up-to-date technical information in response to customer inquiries. Excellent customer service, willing to go the extra mile. Strong English communications skills, Arabic speaker an added advantage! About the team: The role will report to the Reception Supervisor and you will be working in a busy workshop environment wherein you will be dealing directly with Workshop Supervisor, Controller, Foreman & Technicians in a daily basis. What equips you for the role: Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering Minimum of 3 to 5 years’ experience in the automotive industry or similar role. A broad based knowledge to service as a reliable consultant is essential for this role. |
