Service Advisor
| Company Name: | Al Futtaim Private Company LLC |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 3+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Overview of the role: Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence. What you will do: VEHICLE RECEPTION: Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests. VEHICLE DELIVERY: Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out. FOLLOW-UP: Follow-up to ensure timely delivery of the vehicle to customer. Check performance and repair quality of car. Ensure customer is reminded about the next service due. COMMUNICATION: Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Ensure equally clear and concise communication with foreman regarding job. TECHNICAL DECISION MAKING: Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle. ESTIMATION: Provide estimates of simple repairs to customer and negotiate repair charges Required skills to be successful: Must have broad based knowledge to service as a reliable consultant Able to provide up-to-date technical information in response to customer inquiries Strong understanding of Operation, maintenance and care of vehicle Thorough knowledge on breakdown prevention About The Team: The role will report to the Reception Supervisor and you will be working in a busy workshop environment. What Equips You For The Role: Diploma in Automobile / Mechanical Engineering Minimum 3 years of experience in a reputed workshop |
