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Service Advisor

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: Dubai
Experience: 3+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Overview of the role:
Service Advisor is the first contact in the Workshop for a customer and provides a window to the workshop.  Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
What you will do:
VEHICLE RECEPTION: Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
VEHICLE DELIVERY: Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
FOLLOW-UP: Follow-up to ensure timely delivery of the vehicle to customer. Check performance and repair quality of car. Ensure customer is reminded about the next service due.
COMMUNICATION: Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations. Ensure equally clear and concise communication with foreman regarding job.
TECHNICAL DECISION MAKING: Establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.
ESTIMATION: Provide estimates of simple repairs to customer and negotiate repair charges 
Required skills to be successful:
Must have broad based knowledge to service as a reliable consultant 
Able to provide up-to-date technical information in response to customer inquiries
Strong understanding of Operation, maintenance and care of vehicle
Thorough knowledge on breakdown prevention
About The Team:
The role will report to the Reception Supervisor and you will be working in a busy workshop environment.
What Equips You For The Role:
Diploma in Automobile / Mechanical Engineering
Minimum 3 years of experience in a reputed workshop