Senior Analyst – Process Improvement
| Company Name: | Al Futtaim Private Company LLC |
| Employment Type: | Full Time |
| Location: | UAE |
| Experience: | 3-4 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| We are currently seeking an experienced finance professional to join our Finance Shares Service Center in the capacity of Senior Analyst – Process Improvement. Overview of the role As a member of FSSC Process Improvement team – associate has to support MIS manager on delivering reporting and analytical support; Prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management Ensure that the data integrity is of highest quality, timely and accurate Support FSSC leadership in optimization of business reporting Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.) Drive SLA performance governance and reporting for FSSC Prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team What you will do Data management, analysis, and reporting Responsible to generate, maintain, consolidate, and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R Analyse data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions Ensure that reports are contextual – provide information based on target audience Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS) Prepare Productivity, KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team Technical Skills Closely work with IT demand manager to ensure reports are being automated and available on real time basis Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism and Excel VBA Ability to work on big data analytics and system integration Required skills to be successful Should be expert on tools like Alteryx, Blueworks live, Power BI, Tableau Should be well versed with VBA coding to build new and maintain existing macro files IT savvy with excellent skills on MS Office and sound understanding of systems and processes Strong Analytical, process oriented, good communication and presentation skills What equips you for the role MBA Finance/Inter CA or any equivalent degree. Minimum 4-6 years’ experience in relevant field Expert and have sound knowledge of SAP T-code, data extraction through various modules like FICO, MM, TRM etc. At least 3-4 years relevant experience within a large organization |
