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Senior Analyst – Process Improvement

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: UAE
Experience: 3-4 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
We are currently seeking an experienced finance professional to join our Finance Shares Service Center in the capacity of Senior Analyst – Process Improvement.
Overview of the role
As a member of FSSC Process Improvement team – associate has to support MIS manager on delivering reporting and analytical support;
Prepare Robust, timely and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax and Record to Report for monthly reviews with senior management
Ensure that the data integrity is of highest quality, timely and accurate 
Support FSSC leadership in optimization of business reporting
Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP etc.)
Drive SLA performance governance and reporting for FSSC
Prepare monthly customer dashboards, BRM pack, KPI reporting and drive NPS & CSAT for entire FSSC team
What you will do
Data management, analysis, and reporting
Responsible to generate, maintain, consolidate, and track various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax and R2R 
Analyse data and reports from various sources like SAP, BPC, BI, Alteryx, Tableau etc. and provide actionable insights and suggestions
Ensure that reports are contextual – provide information based on target audience
Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads etc.) on Daily/Weekly/Monthly basis and address observations
Prepare dashboard and presentation for customer councils, business review meetings and support reporting requirement from tower heads
Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)
Prepare Productivity, KPIs and SLA reports for each tower on monthly basis and circulate to FSSC tower heads with proper explanations and exceptions
Comparative analysis of the performance and trends against plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments
Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets
Conduct NPS and CSAT survey on annual basis and share detailed analysis with Leadership team
Technical Skills
Closely work with IT demand manager to ensure reports are being automated and available on real time basis
Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism and Excel VBA
Ability to work on big data analytics and system integration
Required skills to be successful
Should be expert on tools like Alteryx, Blueworks live, Power BI, Tableau
Should be well versed with VBA coding to build new and maintain existing macro files
IT savvy with excellent skills on MS Office and sound understanding of systems and processes
Strong Analytical, process oriented, good communication and presentation skills
What equips you for the role
MBA Finance/Inter CA or any equivalent degree. Minimum 4-6 years’ experience in relevant field
Expert and have sound knowledge of SAP T-code, data extraction through various modules like FICO, MM, TRM etc.
At least 3-4 years relevant experience within a large organization