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Sales Manager

Company Name: The Emirates Group
Employment Type:Full Time
Location: Dubai
Experience: 5+ years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
Job Purpose
The Sales Manager will efficiently manage the Sales and Revenue activities of the Emirates Holidays (EKH), within key government, corporate and education accounts. Continuously evaluate the performance of these accounts and make sure the Closed User Group Online (CUGO) deals and business proposals are in line to secure incremental revenue from online and offline sales channels.

Key Responsibilities:
In collaboration with UAE Sales, plan and implement joint sales activities and business meetings to make sure EKH strategies are continuously aligned with the airline.
Design and Implement a segment to focus on UAE Nationals and UAE Based Womens Associations and Clubs. Work closely with Corporate Communications Marketing and Brand (CCM&B), Pricing, Retail, R&CC and E-Commerce on personalising products and communications to cater to this segment.
Generate leads and drive traffic from UAE-based schools and universities. Identify, propose and implement personalised offerings for Faculty and Students.
Organise events, presentations and roadshows for these accounts to showcase EKH products and services. Ensure all activities are planned to strongly position the brand and captivate the targeted audience.
Ensure that product, promotion plans and sales strategies are understood and implemented by the sales team, and ensure the implementation of processes & procedures run smoothly to increase the efficiency of EKH operations.
Monitor the changing market situations, and continuously adapt the business strategy to meet market conditions and future challenges. Track competitor activity and recommend changes in processes, pricing, systems, and strategies to address business growth needs. Independently research retail travel market trends and customer buying behaviours to support EKH in formulating the sales strategies.
Constantly monitor service levels to ensure that EKH delivers the highest level of service to its internal & external customers. Thereby maximising revenues for the department by upselling and cross selling the right product and enhance the overall customer experience.
Support the EKH management team in driving tactical promotions that will impact the overall sales and revenue. Provide management monthly reports based on market intelligence and customer desire and include the return of investment of the various initiatives.
Analyse and report on the segments KPIs to drive performance efficiencies and ensure that the return of investment justifies the overall operations and business continuity. Continuously look at new segments to increase Emirates Holidays footprint and market share.
Coach and mentor the team to help them develop their skills by concentrating on strengths, identifying positive behaviour and encouraging continuous learning. Conduct performance reviews to support the team in keeping track of their development.

Qualifications & Experience
Degree or Honours (12+3 or equivalent)

Experience:
Commercial/Sales/Reservations/Ticketing for a minimum of 5 years

Knowledge/Skills:
Experience of Tour Operating/Travel Agency Sales Experience or Commercial/Sales Tours (Inbound).
Experience handling the entire process of implementing both existing and new business.
A proven track record in sales.
Thorough knowledge of the IATA rules and regulations.
Must be able to work independently within present guidelines and be result oriented. Capable of adapting to constantly changing markets.
Ability to negotiate with people at all levels including senior levels.
Excellent communication skills and a good working knowledge of Arabic.