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Restaurant Manager – IKIGAI Restaurant & Bar

Company Name: The First Group
Employment Type:Full Time
Location: Dubai
Experience: 3+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
The role of the Restaurant Manager is to manage the effective and profitable operations of the outlet with the objective of exceeding budgeted sales and gross income, inspire and motivate their team, through their actions, to achieve the highest levels of customer service delivery, execution and reputation. To oversee the entire team and ensure that the sequence of service and corporate policies are respected. To ensure that an effective and rigorous training program is continuously carried out for the entire FOH team and provide guidance to his/her team in a motivational atmosphere, providing customers with consistently high quality food, drinks and service in a dynamic, hospitable and clean atmosphere.

Job Description
Coordinating daily restaurant management operations
Delivering superior food and beverage service and maximizing customer satisfaction
Responding efficiently and accurately to restaurant customer complaints
Ensure that all employees are properly trained on the Sequence of Service and on Corporate Policies, ensuring that they are efficient, courteous, respectful of others and knowledgeable in all aspects of food, beverage, and service standards
Conduct daily pre-shift meetings at the start of every shift
Provide constant floor supervision to achieve desired objectives and maintain corporate standards for quality and service
Communicate all guest feedback, both positive and negative, with the Chef de Cuisine and Executive Chef to ensure the highest quality of food
Ensure all Direct operating costs (food and beverage, labour, Entertainment, Business Promotions, Sales & Marketing, Laundry, Utilities etc..) are in line with budget expectations
Approve the weekly schedule for all employees as recommended by the Supervisor.
Ensuring that staffing is adequate to meet demands of business.
Proactively address and implement strategic solutions to changes in sales trends.
Train the Front of House managers, the Supervisors and the Head Bartender with the objective of developing a strong management team to manage the restaurant while providing an opportunity to individual managers for personal career growth
Evaluate the performance of the management team. Initiate plans for career progression, recommend promotions and/or salary adjustments based on performance.
Effectively delegate duties and responsibilities down the organizational line and consistently follow-up to secure results
Practice good housekeeping and safety by paying constant attention and inspecting equipment, physical interior and exterior of building.
Participate in community activities to promote good corporate image.
Maximize sales and profitability through professional execution of approved promotions
Assure all established operating policies, procedures, and systems are followed ( e.g. specified product purchased, document and reports are completed on time, staff schedules are posted, etc
Participate in the development of financial budgets and in the preparation of a business plan for the restaurant
Perform quarterly operations reviews and implement corrective measures.
Submit Performance appraisals for each manager every January and July.
Stay abreast of competitors’ activity, marketing strategy, and report data to the Director of F&B;
Ensure daily variance counts and weekly inventories are correctly processed.
Complete all daily and weekly reports. i.e. Daily Log Book, Daily Sales report, Promotions report
Maintain and practice fire and security systems and procedures
Possess working knowledge of government codes, Policies and regulations as they impact on the business.

Desired Skill & Expertise

College Degree in Hotel Management
3 years of management experience in Restaurant Management or management experience from combined relevant areas

Key Competencies
Communication skills
Organisational skills
Information system knowledge
Food and Beverage knowledge
Guest focus
Problem solving skills
Build Personal Effectiveness
Warm, welcoming, smiling and pleasant
Act with integrity
Communicate effectively
Exhibit self-confidence
Make sound decisions
Adaptability / Flexibility
Verbal and listening skills
Writing skills: Able to write plans and reports
Create Team Focus
Foster teamwork
Promote team diversity
Customer service orientation
Create High Performance Culture
Execute effectively
Motivate & inspire others
Take ownership
Results oriented
Lead Change and Innovate
Build support for change
Drive continuous improvement
Leverage technology
Share best practices
Influencing others
Language skills
Fluency in English