Restaurant Manager – IKIGAI Restaurant & Bar
| Company Name: | The First Group |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 3+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| Overview The role of the Restaurant Manager is to manage the effective and profitable operations of the outlet with the objective of exceeding budgeted sales and gross income, inspire and motivate their team, through their actions, to achieve the highest levels of customer service delivery, execution and reputation. To oversee the entire team and ensure that the sequence of service and corporate policies are respected. To ensure that an effective and rigorous training program is continuously carried out for the entire FOH team and provide guidance to his/her team in a motivational atmosphere, providing customers with consistently high quality food, drinks and service in a dynamic, hospitable and clean atmosphere. Job Description Coordinating daily restaurant management operations Delivering superior food and beverage service and maximizing customer satisfaction Responding efficiently and accurately to restaurant customer complaints Ensure that all employees are properly trained on the Sequence of Service and on Corporate Policies, ensuring that they are efficient, courteous, respectful of others and knowledgeable in all aspects of food, beverage, and service standards Conduct daily pre-shift meetings at the start of every shift Provide constant floor supervision to achieve desired objectives and maintain corporate standards for quality and service Communicate all guest feedback, both positive and negative, with the Chef de Cuisine and Executive Chef to ensure the highest quality of food Ensure all Direct operating costs (food and beverage, labour, Entertainment, Business Promotions, Sales & Marketing, Laundry, Utilities etc..) are in line with budget expectations Approve the weekly schedule for all employees as recommended by the Supervisor. Ensuring that staffing is adequate to meet demands of business. Proactively address and implement strategic solutions to changes in sales trends. Train the Front of House managers, the Supervisors and the Head Bartender with the objective of developing a strong management team to manage the restaurant while providing an opportunity to individual managers for personal career growth Evaluate the performance of the management team. Initiate plans for career progression, recommend promotions and/or salary adjustments based on performance. Effectively delegate duties and responsibilities down the organizational line and consistently follow-up to secure results Practice good housekeeping and safety by paying constant attention and inspecting equipment, physical interior and exterior of building. Participate in community activities to promote good corporate image. Maximize sales and profitability through professional execution of approved promotions Assure all established operating policies, procedures, and systems are followed ( e.g. specified product purchased, document and reports are completed on time, staff schedules are posted, etc Participate in the development of financial budgets and in the preparation of a business plan for the restaurant Perform quarterly operations reviews and implement corrective measures. Submit Performance appraisals for each manager every January and July. Stay abreast of competitors’ activity, marketing strategy, and report data to the Director of F&B; Ensure daily variance counts and weekly inventories are correctly processed. Complete all daily and weekly reports. i.e. Daily Log Book, Daily Sales report, Promotions report Maintain and practice fire and security systems and procedures Possess working knowledge of government codes, Policies and regulations as they impact on the business. Desired Skill & Expertise Education College Degree in Hotel Management Experience 3 years of management experience in Restaurant Management or management experience from combined relevant areas Key Competencies Communication skills Organisational skills Information system knowledge Food and Beverage knowledge Guest focus Problem solving skills Build Personal Effectiveness Warm, welcoming, smiling and pleasant Act with integrity Communicate effectively Exhibit self-confidence Make sound decisions Self-development Initiative Adaptability / Flexibility Verbal and listening skills Writing skills: Able to write plans and reports Create Team Focus Foster teamwork Promote team diversity Customer service orientation Create High Performance Culture Execute effectively Motivate & inspire others Take ownership Results oriented Lead Change and Innovate Build support for change Drive continuous improvement Leverage technology Share best practices Influencing others Language skills Fluency in English |
