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Reservations Agent

Company Name: Bulgari Resort Dubai
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

What we are looking for  
A warm, people-oriented demeanour 
Team player
Experience and knowledge in Human Resources
Experience with general administrative duties
Positive outlook and dependability
Prior luxury experience
Professional English proficiency is a must, Italian, French, Spanish, Arabic or Russian is a plus

What we offer:
We will support you in and out of the workplace by offering: 
Coverage of all costs related to the employment visa and recruitment flight ticket
Tax free income
Private medical insurance cover
Fully furnished shared accommodation in a peaceful residential community
Return flight allowance to your home country every 24 month
30 calendar day as vacation per year
Learning and development opportunities 
Unlimited Career Opportunities (internationally and locally)
Discounts on hotel rooms for you, your friends and family
Discount in Food & Beverage in selected restaurant and bars in Dubai and the rest of the world

You are welcomed here 
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.  
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help  deliver the excitement, timeless glamour and heritage of the Bulgari brand.