HomeUAEAbu DhabiQuality Manager

Quality Manager

Company Name: Jumeirah at Saadiyat Island Resort
Employment Type:Full Time
Location: Abu Dhabi
Experience: 1-3 years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
      We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
      A landmark property for the Emirate of Abu Dhabi, Jumeirah at Saadiyat Island Resort opened in November of 2018, the resort offers 296 rooms, suites and duplex villas facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space. This luxury beach front resort embodies the beauty of the ocean – the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life. Home to eight dining venues, Jumeirah at Saadiyat Island Resort has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge. Guests are welcome to explore the 400 meter public beach and three swimming pools.
      An opportunity has arisen for a Sous Chef to join in Kitchen Department in Jumeirah at Saadiyat Island Resort.

The main duties and responsibilities of this role are:
Supporting the requirements of the balanced scorecard and strategy
Supporting guest feedback management processes and associated standards
Performing tasks related to mystery guest assessments, including reports, analysis and follow up
Compiling guest satisfaction data (CSI)
Supporting colleague innovation, specifically Kaizen teams
Diving colleague awareness of Business Excellence and quality related principles
Facilitating improvement projects to identify root cause and eliminate recurring problems/prevent problems from occurring

Essential:
Excellent analytical, problem solving and decision making skills
Excellent skills of PC applications (MS Office, MS Projects, Access, Visio)
Must be organized and detail oriented with the ability to handle multiple tasks simultaneously
Ability to work in a team environment while fulfilling independent responsibilities
Competently and effectively communicating abstract concepts in user friendly framework

Desirable:
Attention to detail and follow-up.
Understanding of database, system design and application programming
Knowledge of Microsoft Sharepoint Server 
One to three years of progressively responsible roles within operations or Business Excellence, preferably within the hospitality business
Qualification equivalent to Bachelor’s Degree or Diploma in Hotel Management, Business Excellence or Quality Management
Training on Excellence Model and Quality Management System methodologies