|Company Name:||Emirates Palace|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest’s departure.
For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.
At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and standards.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
Offer personalized wake-up to the room with tea or coffee as per guest requests.
Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.
Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.
Skills & requirements
High school diploma or suitable equivalent
Previous experience in the same role in a luxury hotel is required
Well-groomed, professional appearance
Outstanding written and verbal communication skills
Physically agile, and able to stand for extended periods.