Learning & Development Manager
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
Lead and support learning programmes and development strategies for the business through effective coordination with the Regional Learning & Development Manager and HR Business Partners. Focus on the development and maintenance of the IKEA training plan and individual development plans to secure excellence in business competency.
Facilitate all orientation programmes for new co-workers and HR specific updates – using the Hej folder
Ensure that candidates receive induction within their first three months using the Basic Job Knowledge and successfully complete their probation
Train, develop, coach and mentor all co-workers in accordance with the IKEA culture.
Create and coordinate Induction plans for the new managers starting in the business
Be the champion for technical and behavioural skills development
Effectively manage all business specific training requirements and ensure Training is delivered to the required standard
Implement post-course assessment and action plans for the candidates following the in house trainings courses to measure the productivity of the time spent in trainings
Lead the learning and development process in the store by working in a proactive way.
Responsible for maintaining the co-workers knowledge on current training initiatives and trends via external networking (Inter-IKEA Systems B.V, toolbox) and the Al-Futtaim Training Centre.
Design training programs in line with the development requirements for the co-workers in the store (customer service expectations, on the floor trainings sessions) across all co-workers including night shifts
Incorporate the training programs in the Commercial calendar as per the activities happening in the store
Pro-actively manage attendance/non attendance to training programmes
Work with the regional L&D manager to support the AFTC curriculum of courses
Understand the ICSS results and suggest plans for improvement where necessary
Spend time with the line managers on the shop floor to understand their needs in terms of people development as per the business requirements
Organise team building activities to support the engagement of the co-workers and managers
Provide feedback to managers on their effectiveness of delivering training and improving performance
Maintain all administrative records relating to employee trainings (Training Matrix) and control all administration related to training for the store.
Support the enrolment process for all IKEA Business College training.
Coordinate with the AFTC enrolment of the co-workers and managers for trainings
Maintain a good communication with the co-workers through Information boards and newsletters
responsible for the management and development of the co-workers and managers ensuring that all are adequately competent and motivated.
Support the managers with the performance management, contribute to develop performance improvement plans for the poor performers
Get involved in the employee engagement survey and act as a champion in improving the results related to Training and Development and motivation of the co-workers
Support and coordinate all management and co-worker development plans.
Support the implementation of the succession planning program and support the managers to coach and train the candidates to become ready to take on more senior positions
Support Line Managers in executing development training for identified succession candidates.
Have a strategic eye for talent planning and communication with suggestions for the line managers in terms of succession plan
Minimum Qualifications and Knowledge:
Human Resource , Psychology or Business Management Degree
CIPD qualification desirable
IKEA experience is essential
Must have a minimum of 3 – 5 years L&D management experience, retail preferred
Must have strong mediation and counselling skills
Must have strategic, analytical and tactical abilities
Must have strong project management & change management skills and be able to communicate effectively