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IT Support

Company Name: THE LANA – DORCHESTER COLLECTION
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
About the job
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
 
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.  The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. 
 
We care about your career and are known for having the absolute best people in the industry. When you join us as an IT Support you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

About you
You’ll love what you do and take pride in delighting our guests:
You will be responsible for most memorable experience and give seamless connectivity to the Guest during their stay and make sure all the system is working without any downtime to ensure our guests receive nothing but the best experience.
You will be the first point of contact for any IT related Guest complaints and make sure that it is attended to on top priority.
You need to make sure all the Hotel applications and computer networks are working as per Dorchester Collection standard.
To make sure that everyone follows all Dorchester Collection IT policies and procedures and monitors them periodically.
Assist in ensuring critical systems, specifically Opera, Simphony, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
Hands-on experience in support for Desktop OS and applications including patches.
Monitor the IT Helpdesk calls and close them on a priority basis.
You need to make sure all the backups are completed as per the schedule and inform the IT Manager in case there are any issues.
Assist the Guest if there is any support or assistance during the stay.
You need to follow the Planned Preventive Maintenance (PPM) to all the telecom rooms in the hotel and update the record accordingly.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an IT Support, you’ll have the opportunity to bring these to life and continue to create our legacy. 
The items shared are the essence of a day in the life of an IT Support but we’ll make sure you are provided with specifics on how we care for our hotel.
Language required: English.