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IT Operations & Support Engineer

Company Name: The Emirates Group
Employment Type:Full Time
Location: Dubai
Experience: 4+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Job Purpose
To restore normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients. To be a Single point of contact (SPOC) for the assigned incident resolution and service requests.

Qualifications & Experience
Information Technology/Communications: 12 Years schooling or equivalent, Experience 4+ years
Training courses in communications, LAN networking, and customer support aspects from a recognized vendor or training institute
Experience in the computer and communication industry as a support engineer dealing with LAN/WAN networks.
Knowledge of using PCs and peripherals as well as other office tools such as MS Office and Email
Service Desk & Incident Management
Problem Management Infrastructure Operations
User support
Leadership Role: NO