IT Operations & Support Engineer
|Company Name:||The Emirates Group|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
To restore normal IT service operations within agreed service levels and business priorities and minimize the adverse impact on business operations for Emirates Group and External Clients. To be a Single point of contact (SPOC) for the assigned incident resolution and service requests.
Qualifications & Experience
Information Technology/Communications: 12 Years schooling or equivalent, Experience 4+ years
Training courses in communications, LAN networking, and customer support aspects from a recognized vendor or training institute
Experience in the computer and communication industry as a support engineer dealing with LAN/WAN networks.
Knowledge of using PCs and peripherals as well as other office tools such as MS Office and Email
Service Desk & Incident Management
Problem Management Infrastructure Operations
Leadership Role: NO