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IT Field Support Associate

Company Name: Azadea
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Initiate systems and network troubleshooting and monitoring, and replace defective components as needed
Support in the opening, closing and renovation phases of stores
Ensures technical equipment is running and being maintained properly
Install and configure specified software packages such as operating systems, business applications and other office tools
Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises
Provide the necessary support for the shops POS systems including any issues during the POS daily closing
Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
Log all the incidents and requests in the Service Desk system

Bachelor’s Degree or Technical Degree in computer science
0-2 years of experience in a similar role
Fluency in English

Attention to details: level 2
Cultural Awareness: level 1
Communication Skills: level 2
Customer Focus: level 1
Driving and Achieving results: level 2
Analytical Thinking: level 1
Teamwork: level 2