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Head of Trade Services

Company Name: Commercial Bank of Dubai
Employment Type:Full Time
Location: Dubai
Experience: 10-15 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Job Purpose:
The job holder will responsible for overseeing the operational performance, Service quality and Control environment of the unit managing the Trade Operational activities handled by both onshore and offshore teams, ensuring seamless processing of Trade Transactions comprising of Conventional, Islamic and Commodity Trade enabling the Bank to provide excellent customer service in line with published KPIs.

Principal Accountabilities:
Shareholder & Financial:
Define and execute operational strategy to support Centralized Operations overall business strategies.
Develop/create the Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the Business Operations and monitor the achievements of its individual units on a periodic basis.

Ensure the provision of adequate and efficient processing services pertaining to Clients, resolving their queries/ problems and thereby help them serve their respective external customers in a more efficient manner.
Develop/ finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time (TAT) with respect to processing of transactions for the respective departments/ divisions/ units.

Internal (Processes, Products, Regulatory):
Ensure the existence of adequate and robust processes and controls (automated/ manual) to ensure compliance with applicable rules and regulations.
Monitor and assess the Business Operations by reviewing daily exception reports and discussing significant matters with the heads of departments.
Evaluate existing as well as new products/ services and provide recommendations on ways to improve the effectiveness/ efficiency of the transactions related to the same.
Provide professional direction/advice on all trade finance related matters within the unit/Bank.
Compile relevant MIS on periodic basis for the management.
Ensure system and quality enhancements by monitoring the respective activities and processes implemented, and by keeping abreast with new methodologies and practices.  
Monitor day to day Trade Finance Operations by Onshore and Offshore Teams, ensuring seamless functioning of systems and timely completion of all trade transactions maintaining efficiency.
Monitor and ensure that all Customer requests are processed within SLA and thereby Customers receive efficient and quality service.
Manage and monitor functions of Trade Ops to ensure end to end processing of all transactions and other trade activities maintaining end to end ownership including Imports, Exports, Guarantees (English/Arabic), Structured Commodity Trade & Islamic Trade Finance. Trade Approval, Scanning/Filing/Custody and Signing.
Ensure that all transaction processing is in compliance with regulatory and Bank’s policies, procedures and standards with prompt intervention to resolve problems/ concern areas.
Ensure proper check and balance approach for trade finance processes.
Manage maintenance of transaction records, documents and create archival system for easy retrieval
Coordinate with various departments of CBD – IT department, FI, FC, Treasury and branches / RMs in achieving immediate remedy for issues related to products, systems and approvals.
To manage the vendors for Trade System and BPO & provide feedback to Management.
Provide support and operational assistance to BCP team to maintain Business Continuity and Disaster Management.
Keep self-apprised of developments in the industry and maintain robust controls to disseminate operational risks attached to Trade Finance Operations.
To ensure that the Bank’s laid down policies and procedures and local/international regulations are always being adhered to.
Ensure that all GLs including WIP, Payable & Receivable accounts are balanced on daily basis and take immediate actions for differences if any.
Ensure proper check and balance approach for trade finance processes.
Ensure system readiness at all times, take initiative and play active role in enhancement as and when necessary.
Periodic review and update of JD’s and SOPs in line with Bank’s guidelines.
To manage / implement all Trade related projects including UAT in coordination with Onshore Team members.
Monitor, maintain and measure the efficiency and error details of Outsourced team, take remedial action.
Audit Management – Provide Support and operational assistance to conduct audit – Internal & External. Take remedial action promptly against all audit observations.
Operational support to FI team for Trade Refinancing – Manage Assets and handle correspondence.
Mentor direct reports and create an efficient back up & succession planning.
Manage efficiency and effectiveness in automating and transforming the manual processes, Identify and eliminate waste & repeated steps in the process.
Execute projects related to trade finance operations, ensure their timely completion, achievement of objectives and cost efficiencies.
Ensure the change-over to new systems and processes is smooth and error-free.
Review requirements of business units in terms of operational support and discuss in detail with concerned business units.
Review department delivery processes with a view to ensure smooth workflow within the department, reduce turnaround times and achieve efficiency and cost benefits.
Direct, train and motivate subordinates to perform to consistently high standards in a team environment
Prepare regular reports/ MIS and analysis for senior management for effective monitoring and control.
Develop and maintain relations with partner banks and Central Bank in order to facilitate and ensure smooth working support and quick resolution of issues/ concern areas. Liaison with CBUAE with respect to projects. 

Education and Experience:
10 to 15 years of experience in Corporate Banking with at least 5 years in Management/Leadership roles; strong exposure to Project Management, Process re-engineering, Transformation and Automation.
Degree in Business Management, Commerce/Mathematics or equivalent professional qualification.
Certified Documentary Credit Specialist (CDCS).
Knowledge of Project Management, Lean or 6-Sigma Methodology desirable.