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Handover Specialist

Company Name: Al Futtaim Private Company LLC
Employment Type:Full Time
Location: UAE
Experience: 4 years
Degree: Diploma
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
Overview of the role:
The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a BYD vehicle, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.
 
What you will do:    
Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS
Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey and achieve the set Trade-ins.
Vehicle preparation according to BYD standards.
Handover vehicles to customers in a customer focused and tailored manner.
Welcome all Showroom visitors.
Lead management (Tel/Web/Walk-in enquiries)
Capture customer data in DMS (test drive, Emirates ID, email address, etc.).
Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements. 
Ensure knowledge of competition activities to be able to counter customer arguments.
 
Required Skills to be successful:
1.- Customer service experience
2.- Communication skills 
3.- Timely resolution 
4.- Proficient in Microsoft Office
 
About the Team:
Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.
 
What equips you for the role:
Diploma or Bachelor’s Degree 
4 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered
Proficient in English, Arabic advantageous
Valid UAE driver’s license