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Guest Relations Officer

Company Name: Shangri-La Hotel
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
The award-winning Shangri-La Hotel, Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world’s most dynamic cities.
Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai.  It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai’s popular beaches.
The hotel’s 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.
As Guest Relations Officer, we rely on you to:
Enhance guest relations and loyalty scores
Provide support to ensure a smooth and efficient Guest Relations operation
Handle all guest requests in a timely, professional and efficient manner
Provide all-rounded guest services such as checking in and out
Contribute towards a memorable hotel experience for all guests 
We are looking for someone who has:
Takes pride in being a hotelier
Has strong interpersonal and communication skills
Has a can-do attitude
Communicates with fluency in English 
Has no fear of challenges