Guest Experience Agent
|Company Name:||Holiday Inn|
|Employment Type:||Full Time|
|No. Of Vacancies:||1|
|YOUR DAY TO DAY|
As Guest Experience Agent, your main responsibilities will be related to all activities relevant to the Front of the House operations such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. Welcoming guests with a smile and providing accurate information concerning hotel facilities, venues and functions. Handling guest inquiries, supervises the issue of keys, mail, messages and parcels to the guests.
Ensures maximum interaction is achieved with Hotel Guests, specifically VIPs, and that Loyalty card holders are recognized as per their status and receive special treatment as per IHG standards.
WHAT WE NEED FROM YOU
It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!
Previous experience in a similar role required.
Customer service and excellent English communication skills, additional languages preferred.
Strong ability to build and maintain relationships.
WHAT WE OFFER
We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.careers.ihg.com to find out more about us.
Go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.