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Front Office Shift Leader

Company Name: Citymax Hotels UAE
Employment Type:Full Time
Location: UAE
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times 

Prepare documentation for daily business
Ensure prompt, efficient and courteous reception of guests
Record and administer arrivals and departures
Assist in training new staff members, coach them and monitor their performance
Ensure the desk is covered at all times, allocating meal breaks sensibly
Full awareness of current daily status of Hotel
Ensure smooth hand over to next shift
Thoroughly conversant with all room types, décor and outlook
Communication and recording of complaints
Be aware of daily functions, events, VIP and group arrivals
To carry out any other duties as required
To ensure that no information regarding guest names, details  or room numbers is given to unauthorized persons
Ensure unidentified persons are not allowed access to guest rooms
Report any accidents (guest or staff)
To be fully aware of the Health & Safety Policy
To be aware of fire and bomb procedures
Take care in work to avoid accidents
To wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
Report suspicious characters or suspect packages
Security of payments
Alert to fraud
Ensure full liaison with other members of the team
Strong communication with other departments, especially Reservations
Strong relationship with guests and internal customers
Key relationship with Front Office Manager and Asst.FOM
Reporting of issues as they arise
Completion of Progress Training & participation in Progress related activities
Diligence in prevention of wastage
Attend department meetings
Be aware and report on competitor and industry updates
Maintain Department standards
Seek opportunities to upgrade or sell additional services to guests 

Bachelor’s Degree.
Four years experience in as Front Office Supervisor/Shift Leader
With good communication skills both oral and written, English and other languages
Good inter-personal skills, pleasant appearance.
Licenses or Certificates
Not applicable.
All associates must maintain a neat, clean and well-groomed appearance per Citymax standards.