HomeUAEAbu DhabiFashion Consultant

Fashion Consultant

Company Name: Chalhoub Group
Employment Type:Full Time
Location: Abu Dhabi
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
What you’ll be doing  
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. 
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews 
Drive client relationships within an omni-channel approach 
Provide pre-buying feedback on products 
Drive eNPS through people experience initiatives and culture 
Ensure adherence to VM guidelines and Standard operating procedures (SOPs) 
Ensure click and collect are conducted within SLAs (Service-level agreement) 
Ensure customer data is properly captured in adherence to marketing team requirements 
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. 
Support with in-store marketing events and activations 
Keep abreast of all brand social media activities and campaigns 
Drive sell-throughs within the store 
Support in-store CX initiatives 
Provide input to what’s working well/what’s not working well within the store 

What you’ll need to succeed  
Arabic language is mandatory for this role
Strong English communication skills
Experience within a customer facing role (Retail, Hospitality, Aviation or Customer Service)