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Fashion Consultant

Company Name: Chalhoub Group
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Who we are  
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.   
To fuel the next stage of our growth we are looking to build a world class team.  From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.  We are looking for top talent to join us on this journey of exploring new horizons together.     

What you’ll be doing  
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. 
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews 
Drive client relationships within an omni-channel approach 
Provide pre-buying feedback on products 
Drive eNPS through people experience initiatives and culture 
Ensure adherence to VM guidelines and Standard operating procedures (SOPs) 
Ensure click and collect are conducted within SLAs (Service-level agreement) 
Ensure customer data is properly captured in adherence to marketing team requirements 
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. 
Support with in-store marketing events and activations 
Keep abreast of all brand social media activities and campaigns 
Drive sell-throughs within the store 
Support in-store CX initiatives 
Provide input to what’s working well/what’s not working well within the store 

What we can offer you    
With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.    
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  To view all our perks and benefits, click here.