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Enterprise Operations Coordinator

Company Name: Tesla
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
What to Expect
As an Enterprise Operations Coordinator you are responsible for facilitating day-to-day Operations with large Business customers, with a special focus on Leasing Companies. You will work across the entire customer journey, from order processing to delivery, invoicing, cash collection and after-sales services. The main priority is to ensure smooth and seamless processes.


What You’ll Do
Responsible for managing day-to-day operations with large Business customers
Act as primary point of contact for Leasing Company’s operations teams across Sales, Deliver and Service
Together with the Operations Manager you will be responsible for the definition and implementation of processes and procedures with leasing companies across all areas
Ordering
Delivery
Registration
Invoicing
Payment
Account and Driver Management
Supercharger
Over-the-air upgrades
Returns
Renewals
BBG/RVG
Service
Play an active role on the quick adoption of digital tools eliminating need for human intervention such as the Tesla for Business Platform
Ensure leasing companies understand, adopt and comply with Tesla processes and procedures
Communicate to Leasing Companies all pertinent information about delivery, our products, services, pricing or any changes in process
Responsible for coaching, able to lead and mentor others through all operational processes
Work cross-functionally with HQ and field Sales, Delivery, Service and support teams
Accountable for resolving operational issues affecting leasing companies and their drivers
Ensure operational contractual agreement terms are met by our customers with a particular focus on prompt payment to Tesla
Responsible for revenue recognition and final payment collection in collaboration with Sales & Delivery

What You’ll Bring
Experience within a fast paced, dynamic company
Excellent interpersonal skills
Ability to forge strong professional relationships and build trust
Fanatical about process
Grasps complex concepts quickly
Can make a plan and explain it clearly
Extremely agile
Precise communicator
High attention to detail

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
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