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Duty Supervisor

Company Name: Al Rostamani Group of Companies LLC
Employment Type:Full Time
Location: Sharjah
Experience: 5+ years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
 
Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates. 

Job Purpose
To process Cash, Cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.

Job Responsibilities
Customer Satisfaction / Service Standards
Ensure Cash counters are operational to support business requirements
Provide service to all customers as per established ARIE standards
Communicate regulations and norms regarding transactions in a professional manner
Provide advice and guidance about ARIE Products & Services to customers as and when necessary
Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT
Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff
 
Financial / Sales
Ensure optimal profit margins are maintained for transactions
Solicit referrals and initiate cross-selling opportunities to existing customers
Play a proactive role in customer accusation and retention activity 
Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
Solicit referrals and initiate cross-selling opportunities to existing customers
 
Compliance
Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
Ensure assigned work activities are carried out as per Company policies and procedures
Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned ‘Till’ is accurately tailed/balanced and appropriately handled as company policies & procedures
Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques
Report and review any anomalies such as Under/Overs to concerned superior immediately
Exercise due diligence in processes related to customer transactions, internal control processes,  AML Compliance, and KYC for all customer transactions to ensure risk mitigation
Identify improvement areas and propose constructive changes to achieve operational excellence
Monitor day to day operations to ensure total adherence to Company policies and procedures 
Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities
 
People Management
Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
Identify cashiers’ training needs and inform management accordingly for action

Job Requirements
Qualifications
• Graduate in any related field, preferably with Accounting background

Experience
• 5+ years of experience as a Cashier/ Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House.
• Previous exposure to large volume of cash handling is an added advantage

Knowledge & Skills
• Excellent organizational skills
• Ability to achieve results through team efforts
• Good presentation and communication skills
• Results driven and customer focused