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Customer Support Operations Supervisor

Company Name: Justlife
Employment Type:Full Time
Location: Dubai
Experience: 5+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech companies based in Dubai?
Then, don’t lose another second! Come onboard and be a part of this exciting adventure of growth and success and take over a key role as an Customer Support Operations Supervisor.
Join us and just shine with us!

What we expect from you:
As Operations Supervisor you will be responsible for leading a team of specialists that acts as a bridge between Partners, Professionals and Customers
You will be responsible for ensuring each appointment results with a successful experience for the customer and professional with your team. This involves answering professional inquiries when help is needed, providing clarity to customers on on-ground operations in case of delay, ensuring all appointments are assigned and served.
Develops, implements, communicates and enforces quality standards, operations practices, and internal policies among all the Operations teams.
Monitors team productivity and recommends procedural changes or training that will lead to year-over-year quality improvements.
Provides coaching and support to team members on an immediate response basis and prepares and delivers semi-annual performance reviews.
Addresses customers’ problems that require escalation outside of the department. 
Builds open lines of communication with agents, peers, trainers, managers, QA specialists, and other areas of the company to facilitate problem-solving.
Builds and maintains a positive working environment that attracts and retains high-quality staff.
Prepares reports and analyzing data to assist management as they determine operational goals.

What we are looking for:
A self-motivated person who thrives in a startup environment.
A team member who is not afraid to try new approaches, who can turn mistakes or failures into a learning opportunity.
5+ years of experience in the Operations/Logistics/Customer Experience/Service field.
3 years of experience as a supervisor in a related field.
Experience in e-commerce/ start-up company.
A good team player with strong communication skills.
Analytical thinker with customer-oriented instinct.
A team member who has the ability to get hands-on in a complex operational environment.
Excellent oral and written communication skills, presentation, and interpersonal abilities.
Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective.
Strong organizational and time management skills are required.
Strong analytical, creative problem solving, and information-seeking skills with the ability to respond tactically in a dynamic environment.
Proficiency with technology, especially computers, software applications, and phone systems.

No benefit would replace the start-up spirit, working with a great team, and entrepreneurial working environment! However, we also have benefits like:

We care about you
 Structured and predictable salary progression.
 Flexible working hours and remote working depending on the job.
JustHoliday! One-day extra vacation on your birthday.
 Team-building games, challenges, and activities!

We improve you
 Working with a great team and entrepreneurial spirit!
Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
Fast career growth.
Internal career opportunities.

We recognize you
 ‘’JustHeroes’’ Reward and Recognition Program.
Discounts and gifts vouchers.
Employee Referral Program.

About Us:
Justlife (previously Justmop) is the Middle East’s leading marketplace for home cleanings, beauty & wellness, and other home services such as maintenance and laundry. Justlife’s long-term vision is to become a super app for everything related to home services.
Since our inception, we’ve slowly been expanding our services from home cleaning alone to serving all your needs at home.
Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain.
Our Mission: We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our team members a work environment where they thrive towards their best versions.