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Customer Service Representative

Company Name: Confidential Company
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
A fast growing start-up has an exciting new opportunity for a Customer Service Representative based in Dubai.

Main responsibilities:
Maintaining the brand voice when communicating with the customers at all times
Monitoring and maintaining customer communication through various channels (email, social media) that on the other side of the screen is a person who has come to you for help
Acknowledging, updating records, and resolving customer complaints.
Acknowledging, updating records, and celebrating customer praises
Utilizing the tools given to process all the steps needed to reach a resolution
Knowing the support system around you and being able to reach out when coordination from colleagues is needed.
Understanding the Bearaby culture values and following them
Giving a hand to your peers whenever needed, especially when it comes to supporting junior colleagues.
Always aiming to achieve excellence in customer service, and understanding that on the other side of the screen is a person who has come to you for help

Qualifications, experience, and skills:
Bachelor’s degree in Customer Service, Communications or a related field
Excellent command of English and impeccable writing skills
Typing speed of 40 WPM or above
Ability to stay calm in stressful situations
Ability to empathize, and a very humane approach to problem solving
Attention to details (if you’re that annoying friend who points out the spelling mistakes of others, we’d love to hear from you!)
Comfortable using CRM software and supporting project management tools (Zendesk, Gorgias, Monday.com experience would be an added advantage)
Familiar with main social media platforms and what communication entails when interacting with customers through these channels
Positive attitude and excitement to what the job entails and what Bearaby stands for
The SR Group (Dubai) Limited is acting as an Employment Agency in relation to this vacancy.