Customer Service Representative
| Company Name: | Confidential Company |
| Employment Type: | Full Time |
| Location: | Dubai |
| Experience: | 2-5 years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| A fast growing start-up has an exciting new opportunity for a Customer Service Representative based in Dubai. Main responsibilities: Maintaining the brand voice when communicating with the customers at all times Monitoring and maintaining customer communication through various channels (email, social media) that on the other side of the screen is a person who has come to you for help Acknowledging, updating records, and resolving customer complaints. Acknowledging, updating records, and celebrating customer praises Utilizing the tools given to process all the steps needed to reach a resolution Knowing the support system around you and being able to reach out when coordination from colleagues is needed. Understanding the Bearaby culture values and following them Giving a hand to your peers whenever needed, especially when it comes to supporting junior colleagues. Always aiming to achieve excellence in customer service, and understanding that on the other side of the screen is a person who has come to you for help Qualifications, experience, and skills: Bachelor’s degree in Customer Service, Communications or a related field Excellent command of English and impeccable writing skills Typing speed of 40 WPM or above Ability to stay calm in stressful situations Ability to empathize, and a very humane approach to problem solving Attention to details (if you’re that annoying friend who points out the spelling mistakes of others, we’d love to hear from you!) Comfortable using CRM software and supporting project management tools (Zendesk, Gorgias, Monday.com experience would be an added advantage) Familiar with main social media platforms and what communication entails when interacting with customers through these channels Positive attitude and excitement to what the job entails and what Bearaby stands for The SR Group (Dubai) Limited is acting as an Employment Agency in relation to this vacancy. |
