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Customer Service Manager

Company Name: ASSA ABLOY
Employment Type:Full Time
Location: Dubai
Experience: 5+ years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Ensuring Customer satisfaction 
Enhance good level of response time between customers and internal departments. 
Taking care of certification in different levels 
Full analyse of sales and purchasing cost numbers. 
Ensuring that all customer orders are registered and confirmed within agreed frames. 
Follow up on customer orders ensuring these are delivered according to the company’s promises to customers. 
Ensure that all required export documents are issued.
Develop customer service procedures, policies, and charts 
Ensuring smooth handling of customer orders. 
Co-ordinating shipments from overseas suppliers 
Closely working together with distribution making sure shipments are packed according to destination’s customs authorities’ requirements.  Delivering inputs to ERP system ensuring seamless flow in customer service 
Updating customer pricelists in ERP system 
Ensuring ERP is always kept up to date with all customer data
Minimum 5 years’ experience with customer service functions or similar 
Minimum 2 years’ experience with Drop Shipments overseas. 
Experience in working with ERP systems, preferably in MS Navision or Axapta 
Extensive experience in working with Microsoft Office software’s 
Ability to handle customers with a smile via both verbal and written communication 
Experience of working across different markets and culture