HomeUAEAbu DhabiCustomer Service Executive

Customer Service Executive

Company Name: Confidential Company
Employment Type:Full Time
Location: Abu Dhabi
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Answer any questions the customer may have about available products and services.
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them
Establish new customer accounts, recording account information on written forms or digitally.
Refer advanced cases to management for resolution, providing background information as necessary.
Liaise will all departments within the company to resolve customer issues.
Anticipate customer needs, following up with previous customers to offer reorders or additional services.

Bachelor degree holder with experience as a Customer service executive.
Excellent listening skills and an empathetic voice and manner.
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
Familiarity with all of the goods and services offered by the company.
Basic knowledge of computer software and office systems.