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Customer Service Executive

Company Name: BD Group LLC
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Manage large amounts of incoming phone calls
Generate sales leads
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Take the extra mile to engage customers

Key Requirements:
A bachelor’s degree in administration or related field.
Proven customer support experience or experience as a Client Service Representative
Computer skills.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively