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Customer Service Coordinator

Company Name: John Crane
Employment Type:Full Time
Location: Dubai
Experience: 2+ years
Degree: Bachelor
Gender:Any
Age:Any  
Nationality: Any
Salary:Unspecified
No. Of Vacancies:1
Job Description:
At John Crane we are looking for a Customer Service Coordinator to provide excellent customer service by providing on-time delivery and timely and accurate responses to customer queries.

Duties & Responsibilities
Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
Support external sales team with specific customer account information,
Networking and communication with customers, agents, and other JC operations.
Review customers enquiries and orders
Following up and monitoring of internal order processing and delivery performance.
Assist finance in resolving payment issues in case of product discrepancies.
Use of SAP, C4C business system and its relevant modules.
Work with other departments to expedite the service to customers.
Prepare notifications for non-compliances.
Review LOC for commercial terms and conditions.
Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
Responsible for exercising due diligence towards health & safety of self and others within the organization
Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies.
Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual
Bachelor’s Degree in Mechanical Engineering or similar field is preferred
2+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs.
Experience of working in a multinational and multicultural environment
Technical knowledge of or ability to learn SAP system
Product knowledge or ability to learn about John Crane product portfolio & product codes.
Excellent MS Office background
English preferred. Speaking in Arabic is an advantage
Excellent communication and good interpersonal skills
Good problem-solving and decision-making skills
Team player