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Customer Sales And Service Agent

Company Name: The Emirates Group
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Job Purpose
To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue.

Qualifications & Experience
Customer Service. Call Centre : 1+ Year
0 Years schooling or equivalent : 10 years schooling or equivalent.
Excellent interpersonal, telephone and customer service skills.
Ability to work in a busy sales team environment.
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Knowledge of contact centre and airline industry procedures and methodology.
Standard Fares and ticketing courses, Skywards and MARS reservations systems