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Cluster Reservations Intern

Company Name: The First Collection
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
Enter reservations into the PMS according to standard operating procedures. Sending confirmation details accordingly based on standards.
Assist with Administration tasks such as filing of Forms, LPOs and Commission invoices.
Answering inquiries via e-mail, extranet, Whatsapp Business and other modes of guest communication in a professional and timely manner.
Contact guests for booking reconfirmation ensuring key information such as arrival time, preferences, etc. are properly noted on the booking. and communicated to other departments involved.
Familiarization with our Hotel’s online presence on Brand.Com, Vanity Websites, OTAs and other channels.
Assist with the maintenance of guest profile (updates, merging, etc).
Ensure tasks assigned on checklist are actioned according on daily basis.

Desired Skill & Expertise
College Graduate (Hospitality Course if a plus)
Fluent in English (verbal and written)