Client Relationship Executive
| Company Name: | The Emirates Group |
| Employment Type: | Full Time |
| Location: | Abu Dhabi |
| Experience: | 5+ years |
| Degree: | Bachelor |
| Gender: | Any |
| Age: | Any |
| Nationality: | Any |
| Salary: | Unspecified |
| No. Of Vacancies: | 1 |
| Job Description: |
| JOB PURPOSE Provide travel management and destination management services to existing overseas and local partners. The job holder will ensure that they work closely with business development, purchasing, reservations, operations and commercial technology teams to successfully achieve the objectives established by the company. The job holder will ensure that all aspects of the client’s needs are met to optimize the product offering, maximize business value derived from each product and ensure business goals are achieved JOB ACCOUNTABILITIES Identify profitable opportunities for the business through monitoring client performance in line with the Budget, extensive research and analysis to meet the needs of established customers/markets. Monitor market trends and competitor activities, oversee products already in market and review and develop these to ensure they remain viable options in accordance with the defined product development strategy and bring products out of market where necessary. Represent the business at national and international events, attend trade shows, visit established customers for product training and sales opportunities and ensure the interests of the TMC are effectively promoted. Develop and maintain relationships with established clients, suppliers and purchasing team to identify potential opportunities within the market and influence the contracting of specific product requirements. Monitor client performance in line with the budgets and recommend ways of improving the same, to line manager and tour operator, for the multinational and large local accounts. Hold responsibility for client profitability. Liaise with the various branches of a client’s offices regionally, to set up a standard consolidated travel policy, standard accounting, regional corporate deals etc. Lead the communication between all concerned, once set up has been established, and create detailed and relevant MIS reports as needed, which will be submitted to client’s head office. Work within the constraints of Regional / Global agreements and ensure that the relationship is advantageous to dnata. Work to client set deadlines ensuring data / proposal quality is not compromised. Negotiate on behalf of the client with vendors to secure the best corporate deal, to maximize savings for the client. Manage the financial bid for the consolidation; taking into account proposed Regional / Global servicing solution. Present recommendation to client stakeholders and explain the concept and how this will come to fruition. Lead the response to client RFI/P’s. Monitor market trends and competitor activities and report findings back to the line manager. Regularly communicate to our clients the dnata portfolio using all the means available to maximize sales and revenue. Ensure that the policy decisions made by Management are promptly communicated to our front line staff. Continuously update front line staff and clients on relevant travel industry updates. Be the Key Account Executive for multinational and local clients. Demonstrate the advantages of partnering with dnata to client though product knowledge both locally and globally. Create intuitive pricing in line with client expectations and requirements. Monitor client revenues and recommend ways of improving the same, to line manager, for the multinational and large local accounts. Hold responsibility for client profitability. Liaise with all the service departments i.e. Revenue Accounts, dnata BSG, CASA, Credit Control, etc and ensure full support is provided to operations and clients, and also liaise with internal departments and clients to ensure timely payment recovery is made. Support quick and effective resolution of escalations and concerns of the clients. Qualifications & Experience Qualifications: Degree or Honours (12+3 or equivalent) Experience: Commercial/Sales. Other 5+ Years Knowledge/skills: 5 years in sales, customer relations account management, contracting, with 3 years having worked with regional and global clients Ability to negotiate with people at all levels, including at a senior level. Ability to conduct statistical reviews and analyse results, in order to make recommendations to improve operation methods and processes, hence enhancing client satisfaction. Proficient in the use of MS Office skills (MS Word, Excel, PowerPoint and Access). Strong communication and presentation skills when presentation to senior management Ability to prioritise both in terms of workload and also in prioritising which initiatives / actions will have the greatest business impact. Other languages besides English: Arabic speaker is must. For DMC: Any other language would be a benefit due to the global footprint of the DMC Corporate travel: Arabic written/spoken Safety Sensitive Role: No Leadership Role: No |
