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Client Advisor – Korloff

Company Name: Chalhoub Group
Employment Type:Full Time
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
What you’ll be doing  
At Chalhoub we express the exceptional! Working as a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

Key Responsibilities
Represent the brand by communicating its values and philosophy thouthrough activities and interactions with customers and other team members

Promote the Group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition
Build and maintain guest experience standards in order to build strong loyalty.
Ensure efficient collection of customer data in adherence to the marketing team.
Collect data on customer behaviour, top sellers, and slow movers to support business reviews.
Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers
Participate in the brand’s events and support with in-store marketing events and activations.
Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
Customer Centricity
Executing and promoting exceptional customer service and relations in stores and customer home visits
Attend to customer needs, sales, special order and repairs.
Support in-store customer experience.
Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations.
Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
Operational Excellence
Prepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality.
Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)
Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
Provide feedback on store functionality

What you’ll need to succeed  
Strong English communication skills