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Call Center Representative

Company Name: Aerial Optic, LLC
Employment Type:Remote
Location: Dubai
Experience: 2-5 years
Degree: Bachelor
Nationality: Any
No. Of Vacancies:1
Job Description:
I CARE, Integrity, Commitment, Advocacy, Respect, Excellence.  To some, these may be mere words, remnants of a time when companies embraced their history and delivered on their promises.  At Aerial Optic, LLC we live these Core Values every day.

Position Description:
Shall work in a call or contact center and help customers with product or service issues.  Leveraging channels to include but not limited to phone, chat, email, and social media.
Obtain and verify information for incoming orders
Enter orders into the database with accurate information
Maintain the online call center database and update the contact log
Provide service by answering customer questions and offering assistance
Handle customer complaints under company guidance and seek assistance when needed
Offer suggestions for streamlining the process and increasing efficiency
Report malfunctioning equipment and software to supervisors
Participate in educational opportunities in order to keep your job knowledge up to date
Handle calls with professionalism an courtesy
Solid problem-solving skills
Strong interpersonal skills
Ability to effectivity manage numerous virtual calls
Experience working with Military Veterans is a plus!
Exhibiting patience and confidence with a diverse clientele
Impeccable Appearance